NOKIA7问题处理7步法要素.ppt

NOKIA 7 WHY TO USE 7-STEP PROBLEM SOLVING PROCESS? Collection and analysis of information is easier. You can recognize important problems. Complex problems can be systematically analyzed. Easier to find the real cause(s) of the problem. Problem will be solved - not only the symptoms. No extra work caused by unplanned actions. You can follow the results. Team work is more effective. Solution of problems gives a positive reward to team members Provides a common language SCALE OF THE PROBLEM NOKIA 7 STEPS TO PROBLEM SOLVING 1. Define the area for improvement - identify problem 2. Analyze problem