MANAGEMENT_CH6_QB.doc

CHAPTER 6 DECISION MAKING MULTIPLE CHOICE QUESTIONS. Choose the best answer. 1. _____________ is defined as the selection of a course of action from among alternatives Goal setting. Decision-making. Strategy implementation. Budgeting. Answer: B 2. In planning, the process leading to making a decision includes all but one of the following steps. Which one is generally not a step in planning? Premising. Identifying alternatives. Providing leadership. Evaluating alternatives in terms of the goal sought. Answer: C 3. A manager must settle for ___________ rationality, or “____________” rationality. Complete; full. Limitless; confined. Limited; bounded. None of the above. Answer: C 4. Managers cannot achieve complete rationality in managing because: Decisions must operate for the future that is full of uncertainties. Recognition of all the alternatives available in reaching a goal is impossible. Not all alternatives can be analyzed. All of the above. Answer: D 5. Herbert Simon called the picking of a course of action that is satisfactory or good enough under the circumstances __________. Organizing Optimizing. Sacrificing. Satisficing. Answer: D 6. In decision-making, a limiting factor is: Something that stands in the way of accomplishing a desired objective. Something that pertains to the limited capacity of people. Something that pertains to the irrationality of most people. None of the above. Answer: A 7. Sometimes when there seem to be too many alternatives to choose from, managers rely on their own decision rules. These decision rules are called___________. Heuristics Limiting factors Programmed decisions Nonprogrammed decisions Answer: A 8. At command center at American Airlines, when a blizzard hit the U.S. east coast, which local information has to be tracked for? Visibility conditions Whether employees will be able to come to work Which flights needs to be cancelled or rerouted All of the above. Answer: D 9. Qualitative factors that