TheQualityImperative.pptVIP

The Quality Imperative The quality challenge is faced by most companies: Consumers demand quality products and services Providing them requires a workforce that is: Talented Committed Empowered The Quality Imperative Joseph Jablonski writes in Implementing Total Quality Management: This is a cooperative form of doing business It relies on the talents and capabilities of labor and management to improve quality This definition implies three essential ingredients: Participative leadership Continuous process improvement The use of groups The Quality Imperative Quality movement philosophy: