运营管理期末复习()上).docVIP

【第一张 operations strategy and managing chance】 1.What is Operations Management? Operations management(OM) is defined as the design, operating, and improvement of the Systems that create and deliver the firm’s primary products. Planning Organizing Staffing(配置) Directing Controling What is Transformation Process? Transformation Process: A collection of tasks and buffer, connected by flows of material and information, that transforms various inputs into outputs. 在物流和信息流的共同作用下，将（各种要素）投入变成（产品、服务）产出的一系列任务和缓冲的集合。 3.Manufacturing or Service Operations? 商品生产 交付服务