商务英语期末复习资料..docVIP

商务英语期末复习资料 Audience 受众 Marketing mix 营销组合 Impact 影响，作用 Impulse buy 即兴购买 Trigger 引起 Undervaluing 低估 Feedback 反馈 Self-actualization 自我实现 Leadership 领导（能力） Delegate 委派 Under time pressure 时间紧迫 Subordinate 下属 Insight 洞察力 Precedent 先例 Restructure 重建 Milestone 里程标、重要事件、转折点 Afterhours 工作完毕后 机 票： Nick: I just missed my flight. Clerk: Oh, I’m sorry to hear that. Nick: Could you reschedule it? Clerk: Yes, When would you like toreschedule it for? Nick: How about changing my flight totomorrow noon? Clerk: That was for tomorrow at noon? Please let me verify flight availability? Nick: Yes. Clerk: OK, there’s still one seat available on that flight. But it’s in business class. I can let you have that if you like for no additional charge, but rescheduling costs a little extra. 酒 店： Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel. Guest: How do you do? Very nice to meet you. Staff : Hope you’ll enjoy you stay here. Guest: I think I will Staff : See you later. Guest: See you. ---- Staff : Excuse me, May I help you? Guest: Yes, I’m looking for my room. Staff : May I know your room number, please? Guest: Yes, my room number is 358. Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room. Guest: Thank you. It’s very kind of you. Staff : It’s my pleasure to serve you. Please enjoy your stay. ---- Staff : Good morning. Mr. Smith. How are you today? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction. Guest: Sure. I’m very pleased with everything here. Staff : Thank you. I wish you a nice trip