LeveragingaBlendedDeliveryModelforCompetitive.pptVIP

Leveraging a Blended Delivery Model for Competitive Advantage Presenter’s Name Presenter’s Title Agenda Oracle’s Differentiation The Blended Delivery Model Underlying Principles How it will work Benefits to Customers and Delivery Teams Identifying the Different Models Key Roles Responsibilities Working together to make the BDM a reality Customer Success Through Blended Delivery Oracle is committed to providing: The highest quality service to its customers, and; Teaming with its partners to deliver those services. Oracle Consulting is a key component of the total solution Leverage global knowledge and experience Direct Link into Product Engineering through Portal Advantage Direct Access to Oracle roadmap to ensure design is compatible with future releases Trained to leverage the product architecture to avoid unneeded customizations The Blended Delivery Model The Guidelines and “Rules of Engagement” on how Oracle and System Integrator Partners (SIs) should team together Designed to address most situations through specific guidelines and detailed staffing models. Success for Oracle customers worldwide Proving successful for Oracle customers worldwide Oracle assumes greater responsibility accountability Risk mitigation for customers Focus on customer success Differentiation Oracle BRM is a best of breed solution A single platform for billing Revenue Management solutions for the global communications and media markets Strategic focus on engaging with the Key SIs worldwide to ensure customer success Synergy through a Blended Delivery Model Oracle CGBU focus is provide deep Revenue Management and Infranet technical expertise to compliment the know-how, experience and complimentary resources of the key systems integrators globally Competitive Differentiation Amdocs Convergys are increasing competing with the SIs By providing a full suite of billing, employee care, and customer care services resulting in less entry points for an SI into an account by offering