(质量工作十大错误1.docVIP

One of the most effective ways to improve is to learn from other people’s mistakes. Experience has taught me that there are plenty of mistakes out there to learn from. The trick is to recognize them and understand what to do instead. Unfortunately, I keep seeing the same mistakes over and over. They aren’t mistakes because they violate a standard such as ISO 9001; they’re mistakes because they violate good sense. Let’s examine the 10 most common quality mistakes and see how they can be corrected.改进最有效的的方式之一是从别人的错误中学习。经验已经教我有太多太多的错误值得学习。关键是识别这些错误然后晓得该怎么做。不幸的是，你常常看到同样的错误在不断的重复着。错误不能称其为错误，不是因为违反了ISO9001之类的标准，而是违反了自身的判断力。让我们琢磨一下十大典型错误以及如何纠正。1. Limiting quality objectives to traditional quality topics 在传统质量问题上限定质量目标The term “quality objective” is an unfortunate one. It introduces subjectivity (i.e., quality) into a subject that should be quite clear (objectives). A much better term would simply be “measurable objectives” because that requires less interpretation. The word “quality” clouds the issue and makes many people want to narrow the focus of what a quality objective can be. “质量目标”一词很不恰当。它把主观概念（即质量）引入到应该非常清晰（客观）的实物中。较好一点的词是“可测量的目标”，因为不需要太多的解释。而“质量”一词混淆了问题，使得许多人想要缩小质量目标的关注范围。The truth is that quality is reflected in everything an organization does, and a quality objective can be anything measurable that relates to the organization’s success. A quality objective might relate to finances, customer feedback, safety, efficiency, speed or innovation. All these attributes relate to quality in one way or another. When selecting quality objectives, organizations should examine what matters most to their success. Whether the resulting measure is tied to traditional quality control or quality assurance is irrelevant. 事实是质量反映组织所做的每一件事，而且质量目标可以是与组织成功有关的可测量的任何方面。质量目标可能与融资、顾客反馈、安全、效率、速度或发明相关。所有这些属性都与质量有着千丝万缕的联系。在选择质量目标时，组织应考虑什么对其成功密切相关。是把作为结果的测量关联到传统质量控制还是质量保证是无关的。2. Holding infrequent management reviews 主持为数不多的管理评审Management review is the process used by top management to