1401纠和预防措施控制程序.doc

1 目的Objective 为了消除实际或潜在的不合格而采取纠正和预防措施，以防止不合格品发生和再发生，特制定本程序。 The objective of this procedure is to eliminate the actual or potential defects through corrective and preventative actions and to avoid the occurrence and reoccurrence of nonconforming products. 2 适用范围Applicable Products 适用于公司质量体系全过程中已出现的不合格或潜在的不合格的控制。 This is applicable to the control of actual or potential defects in the whole process of AICQ quality system. 3 职责Responsibility 3.1 质量部负责纠正和预防措施的归口管理。 The Quality Department is responsible for the total management of corrective and preventative actions. 3.2 各相关部门负责本部门纠正和预防措施的制定、实施。 Other relevant departments are responsible to formulate and accomplish the corrective and preventative actions concerned. 3.3 各主管经理负责对所管部门制定的纠正和预防措施的审批。 The supervisory managers are responsible to examine and approve the corrective and preventative actions formulated by relevant supervisee departments . 3.4 管理者代表负责跨部门纠正、预防措施的审批和协调实施。 The management representative is responsible to approve and coordinate the implementation of the corrective and preventative actions across departments. 4 工作程序Work Procedures 4.1 纠正措施Corrective Actions 4.1.1 采取纠正措施的不合格质量信息。Quality Defects Requiring Corrective Actions 生产过程中产品同一质量特性重复出现不合格； In production process, the product is repeatedly found of defects in the same quality characteristics; 生产过程中半成品发现致命不合格品，成品出现致命或重不合格品； In production process, the semi-finished products are found of fatal defects, and the finished products are found of fatal or heavy defects. 生产过程中发现的质量异常； In production process, the quality is found abnormal; 质量体系运行中发生的不符合项； The quality system is found of nonconformance during operation; 顾客对产品质量、服务质量的投诉； The customer complains the product quality and service quality; 服务人员反馈的不合格信息。 “Quality nonconformance” information feedback from the service people. 质量信息的传递Transmission of Quality Information 检验员在检验产品时发现产品不合格，应立即填写《质量信息反馈单》报送质量部。 If inspector finds defects in inspection, it shall immed