管理學原理课件总结.docxVIP

管理学原理课件总结Chapter 1Introduction to Management and OrganizationsL E A R N I N G O U T L I N E（学习要点）What Is Management? 什么是管理？What Do Managers Do? 管理者做什么？What Is Management?（什么是管理）1、Coordinating working activities （协调）Managerial Concerns （1）Efficiency（效率）：“Doing things right”——Getting the most output for the least inputs （2）Effectiveness（效果）“Doing the right things”——Attaining organizational goals Effectiveness and Efficiency in Management（图）What Do Managers Do?（管理者做什么？）Management Roles Approach （管理角色）Interpersonal roles（人际）：Figurehead, leader, liaison Informational roles （信息）： Monitor, disseminator, spokesperson Decisional roles （决策）：Entrepreneur, Disturbance handler, resource allocator, negotiator 管理者工作的十种角色挂名首脑领导者联络者监听者传播者发言人企业家混乱驾驭者资源分配者谈判者Skills Approach（管理技能）（图）Technical skills（技术技能）： Knowledge and proficiency in a specific field （2）Human skills（人际技能：The ability to work well with other people （3）Conceptual skills（概念技能）： The ability to think and conceptualize about abstract and complex situations concerning the organization Chapter 2Management Yesterday and TodayL E A R N I N G O U T L I N EScientific Management 科学管理General Administrative Theorists 一般管理理论Toward Understanding Organizational Behavior 理解组织行为一、Scientific Management 科学管理学派1、Fredrick Winslow Taylor 泰勒：The “father” of scientific management Published Principles of Scientific Management (1911) 2、The theory of scientific management ：Using scientific methods to define the “one best way” for a job to be done: （1）Putting the right person on the job with the correct tools and equipment. （2）Having a standardized method of doing the job. （3）Providing an economic incentive to the worker. Taylor’s Four Principles of Management（1）Develop a science for each element of an individual’s work, which will replace the old rule-of-thumb method. 科学方法（2）Scientifically select and then train, teach, and develop the worker. 科学培训（3）Heartily cooperate with the workers so as to ensure that all work is done in accordance with