tidesfamilyservices’（63页）.docVIP

Tides Family Services’ Annual Continuous Quality Improvement Report FY 2010-2011 Respectively prepared and submitted by Heather Ferro, LICSW, VP of Quality Management to the Executive Committee of the Board of Trustees August 2011 Narrative Summary of CQI Activities for FY 2009-2010 Fiscal Year 2010-11 marked the third year the Agency implemented a full scale Continuous Quality Improvement (CQI) Program which provides oversight of quality care, client access and quality services by making programmatic decisions based on information that is quantified, analyzed, monitored in a conscious, rational and systematic manner. The program processes improve through data driven decision making. The Continuous Quality Improvement Program is structured to: Identify and monitor risk management activities; identify personnel training and professional development needs; implement initiatives that focus on the continual improvement of service delivery; develop standardized methods to analyze, monitor and manage program outcomes; assist in the development and monitoring of short term and long term goals; and develop and manage strategies for data collection and client follow-up. This Annual Continuous Quality Improvement Report is structured to present to stakeholders the CQI activities Tides Family Services has utilized this fiscal year to help inform decision making so as to continue to improve upon the quality of services provided by Tides. This report also serves as a guideline for the Board of Trustees and the Steering Committee in terms of strategically planning the goals and objectives for the agency. This report includes Stakeholder Feedback results, Agency Outcomes, Program Evaluations (including follow-up data on closed cases), Committee Reports and an update on Senior Management’s Annual Strategic Objectives for FY 10-11. The report also recommends goals and objectives in each of these preceding categories for the 11-12 Fiscal Ye