Chap02的-Business Information Systems.pptVIP

A knowledge-creating company or learning organization… Consistently creates new business knowledge Disseminates it throughout the company Builds it into its products and services Building a Knowledge-Creating Company 2-* Explicit Knowledge Data, documents, and things written down or stored in computers Tacit Knowledge The “how-to” knowledge in workers’ minds Represents some of the most important information within an organization A knowledge-creating company makes such tacit knowledge available to others Two Kinds of Knowledge 2-* Successful knowledge management Creates techniques, technologies, systems, and rewards for getting employees to share what they know Makes better use of accumulated workplace and enterprise knowledge Knowledge Management 2-* Knowledge Management Techniques 2-* Knowledge management systems A major strategic use of IT Manages organizational learning and know-how Helps knowledge workers create, organize, and make available important knowledge Makes this knowledge available wherever and whenever it is needed Knowledge includes Processes, procedures, patents, reference works, formulas, best practices, forecasts, and fixes Knowledge Management Systems (KMS) 2-* Case 3: GE, Dell, Intel, GM, and Others Does IT matter? No: Nicholas Carr argues that IT is infrastructure like electricity Too commonplace to get competitive advantage Yes: IT is not just networks and computers The important part is the software and information and how IT is used For Wal-Mart, GE, Dell, and many other companies, IT is a huge advantage and will continue to be. 2-* Case Study Questions Do you agree with the argument made by Nicholas Carr to support his position that IT no longer gives companies a competitive advantage? Why or why not? Do you agree with the argument made by the business leaders in this case in support of the competitive advantage that IT can provide to a business? Why or why not? What are several ways that IT could provide a competitive advantage to a busin