如何提升解决问题的能力解读.ppt

提升解决问题能力的意义 正确看待存在的问题 解决问题的步骤 解决问题的行为关键点 解决问题的步骤 当我们真正遇到问题时，我们又该如何去处理、解决好呢？？？ 一名新员工A办理完入职手续，公司考虑到你的厅店最近人手紧张，便安排他到你的厅店实习。公司领导要求你在10天内让他基本了解公司情况、业务知识，你已向其简单讲述了厅店情况并为其指定了带领人B。期间，没有人向你反映他的学习态度好不好、适应情况怎样；10天过去了，才发现他的实习并不顺利，基本没有适应岗位。 作为店长，你觉得是哪里存在问题？如果让你再次安排， 你会从哪些方面避免类似问题再次发生？？ 有关解决问题常见的迷思 解决问题的步骤 解决问题的步骤 解决问题的步骤很复杂，但总体可总结为3句话： 解决问题的行为关键点 解决问题的行为关键点 解决问题的行为关键点 * 其实，我们一直在路上！ * Speaker抯 Notes We will be coming across problems that range from fairly easy (i.e. machine breakdowns, to more complex problems, i.e. dirt in the paint. Problems can be technical, or they can be management problems- like the training plan for a team member. 问题可以是技术方面的或是管理方面的-就像一个员工的培训计划。 Ask the group to categorize the list of problems; H for human (managerial) and T for technical.工段将问题清单分类；H代表人（管理的）和T代表技术方面的。 Say: Problem solving is used primarily for technical problems.问题解决起初是用于技术问题。 Much of what you have learned about so far in this orientation course is critical for successful problem solving.你们在这个定向课程中所学到的大多是评论成功的问题解决。 Ask Which tools and concepts you have heard about so far, do you think are beneficial to problems solving?目前你们听说过哪些工具和理念是用于问题解决的？有益于问题解决吗？ Lead the discussion. Answers: i.e. Short Lead Time - Minimum stocks are kept , so when a problem occurs, we can easily track back the countermeasure can be made more easily. Using the pull system, problems are easily identified without large numbers of defects being built up. 缩短制造周期-保持最小库存，当问题发生时，能够比较容易地进行对策的跟踪。使用拉动系统，在出现大量缺陷以前 Workplace Organization - Identification of problems is easier. 工作场所组织-更容易识别问题。 Visual Management - Identification of problems is easier. 目视管理-更容易识别问题。 Standardized Work - Use to get to the root cause of a problem. First question that is asked when solving a problem is, was standardized work being followed? 标准化工作-用来获得问题的根本原因。 Andon - Frequent andon calls (signals for help) may signal that there is a problem in the area that needs investigation Overhead * Speaker抯 Notes Ask: W