room_reservation讲解.ppt

Room Reservation The booking service is all dedicated to providing the guests with a professional service in a relaxing and welcome manner. 预定服务致力于给客人提供轻松、友好的专业服务。 致力于 Essential Duties Reservationist (预订员) Assistant reservation manager (预定部助理) Reservation supervisor (订房部主任) Reservation/PBX manager (预订部经理) Reservation agent (订房经理人) Private branch exchange 程控交换机，程控用户交换机，电话交换机，集团电话等。PBX是现代办公常用的电话通讯管理手段的一种，使电话管理者可集团性管理外线来电与内线呼出。 Reservationist’s Responsibility预定员职责 Book and upgrade group telephone reservations. Process individual telephone sales. 订房以及更新团队电话预定。 处理个人电话销售。 Group(s) Gateway Ticketing System Mailing out confirmations 网关票务系统 Contacte groups in the event in which advance payment is not received by a specified deadline, soliciting information from groups as to their future plans and/or other sales related information, general maintenance of reservations files, and general office and clerical duties as needed. 当到规定期限时预付款还没收到时，联系团队，询问团队之后的计划或与销售相关的信息，需要时一般保存预订文档、办公室职责以及文职工作。 预付 到限期 向…询问意见 保存 general guest service duties 普通客户服务业务 Reservationists 预订员 telephone operators 接线员 box office cashier 收银员 Assistant reservation manager  (预定部助预订理) 1 Day to day and long term planning for inbound operations日常以及为长期规划引入机制。 2 Budgeting 预算 Forecasting 预测 3 Management and development of staff 管理和发展员工 4 Reservation supervisors 订房部主任 Spuervising the operations of the Reservations Department during shift. 在换班时监督预订部的运作。 1 2 Conducting shift briefings and attending hotel meetings in line managers,absence. 安排换班简报以及参加酒店各部门经理会议。 3 Converting bedroom accommeodation enquiries into booking on the phone in person or by letter. 更改通过电话或者信件预订的客房。 4 Recording and processing using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards. 运用电脑订房系统记录和处理，通过电话、传真或者电邮及时按照公司要求取消和修改（订房信息） 各部门经理 按照 询问 Reservation supervisors 订房部主任 2 3 4 1 Managing hotel selling strategy by opening and closing to sp