如何有效跟进客户解析.pptVIP

case 报价后跟进（关键环节） **电话最有效 打电话的技巧，问问题的内容 （但是电话前先发邮件过去，说你是XX公司的，关于这个XX邮件你是否收到，电话过来想知道你的想法。打完电话后马上再回一封邮件，感谢刚才他的接听，希望尽快得到答复。。。等等） ****判断客人是否做决策者 邮件跟进 (不仅仅是围绕这个order反复询问客人，也可以是发新产品，展会邀请函，节日问候，公司最新动态分享，行业分享，个人旅行share, 我同事把自己照片发给客人) 做生意就是做朋友 发照片让客人感觉到真实性 其实设置邮件签名的时候就可以放自己大头照在最后 介绍公司背景也可以放公司集体活动照片 Schedule (timing) 重点客户跟进方法 主动才是积极 客户需求明确时，最好在客户当地时间24小时内回复客人邮件。 最好邮件后再打电话给客户，加深印象，要他的邮件反馈。 Schedule 进展到哪个阶段一目了然 三赢策略---站在公司、客户、自身的三方角度上力求平衡。 让客人感受到我们的坦诚 客户跟进 具体邮件流程 转发报价（把上次报价邮件转为JPG图片直接插入邮件正文）--- 问是否收到，I’m stilling waiting for your feedback/comments. 简单跟进 Did you rcvd any feedback and comments from your customer for this Felt Shoulder Bag? Is there anything i can help you? Pls do not hesitate to contact me if you need any support. 问是否需要样品 Did you send all information to your customer? Any comments and feedback from them? ? Will they need samples in recently? I can ask factory arrange this sample preferentially so that you can show it to customer at the shortest time. 体现对客户的重视 进一步跟进（价格，当前进展等） Do you think our price is feasible when compare with other competitors? Can you advise when will you start the stage of choosing supplier?and approval samples? Then we’ll arrange our working accordingly in conjunction with you! ? Best regards, Dear Adam, ? Does your?customer has a rough budget already? We can adjust our product details to meet your different price range. Can you advise the main problems youre facing now??Maybe we can check and?find some methods to resolve it?together. ? Best regards, 询问客人给予答复时间? Dear Karolina, ? Thank you?so much for your?high praised! ;-) I hope receive your update?feedback from client soon. If theres any question and other?help we can provide for you, pls contact me freely! ? BTW, can you tell me usually how long itll take when client give us the news? （Then well know how to arrange our next step works accordingly. ）可增减 ? Best regards, Jessica ? ? --------------- Original Message ---------- Sent: 2012-10-29 15:17 Subjec