chapter003 office communications（chapter003办公室沟通）.docVIP

? Multiple Choice Questions? 1.?At the beginning of the communication cycle, who organizes the message??A.?PatientB.?PhysicianC.?SenderD.?Receiver ? 2.?What is the chosen method for transmitting a message??A.?ChannelB.?FormatC.?MessageD.?Line ? 3.?Giving words and gestures to ideas is known as:?A.?IllustratingB.?ImprovisingC.?CodingD.?Encoding ? 4.?A slightly tilted head or a perplexed look may indicate that the receiver is:?A.?NervousB.?ConfusedC.?ShyD.?Aggravated ? 5.?A barrier to effective communication is:?A.?Inactive listeningB.?Active listening ?  6.?All of these items contribute to our unspoken message, except:?A.?HairstyleB.?Eye contactC.?AppearanceD.?Facial Expression ? 7.?One of the most visible and expressive parts of the body is:?A.?FaceB.?Hands ? 8.?This is expressed nonverbally by making and keeping eye contact with an audience.?A.?ApprehensionB.?NervousnessC.?HappinessD.?Confidence ? 9.?When direct eye contact is maintained, a level of __________ is established.?A.?CaringB.?TrustC.?UnderstandingD.?Responsibility ? 10.?The public zone used for most public speaking events should be ________ feet or more from your audience.?A.?8B.?10C.?12D.?6 ?  11.?A social zone is used for communication within __________ feet of our audience.?A.?3 to 6B.?6 to12C.?4 to 12D.?5 to 10 ? 12.?This type of letter places the dateline at 2 inches.?A.?Block-styleB.?Modified Block ? 13.?How many types of punctuation are used in business letters??A.?OneB.?TwoC.?ThreeD.?Four ? 14.?This type of punctuation requires placing a colon after the salutation and a comma after the complementary closing.?A.?Standard punctuationB.?Open punctuation ? 15.?This type of letter is used when a physician transfers part or all of a patients care to another physician.?A.?Follow-up letterB.?Referral letterC.?Letter of informationD.?Letter of acknowledgment ?  16.?When composing the body of an e-mail, the standard protocol is to address how many t