客人登记卡的使用sop中英文.docVIP

? STANDARD OPERATING PROCEDURE 标准操作程序 REGISTRATION CARD USAGE 登记卡的使用 Task Number: 任务号： FD-0001 Department: 部门： Front Desk 前台 Date Issued: 发放日期： February 2006 ? Guest Expectation: 客人期望： I expect my arrival experience to be smooth, quick and flawless. I expect to be assisted by friendly staff who provide guidance for my individual needs. 希望能够迅速、顺利地在前台完成登记手续，相关部门能为我的个人需求提供帮助。 Time to Train: 25 minutes Why is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要。 Answers: 回答： ? 1.????? We must ensure guest information is obtained upon guest arr