酒店英语考试技术总结.doc

Part I Hotel Basic English 酒店基础英语 Part I General English 公共英语 一、Basic vocabulary 基本词汇 房务部：Housekeeping (HSK) 营业部：Front Office (FO) 工程部：Engineering Department (ENG) 餐饮部：Food and Beverage Department (FB) 总 办：Executive Office (EO) 保安部：Security Department (SD) 销售部：Sales and Marketing Department (SMD) 财务部：Finance Department (FD) General Manager 总经理 Deputy General Manager 副总经理 Director 总监 Manager 经理 Assistant Manager 大堂副理 Manager On Duty 值班经理 Supervisor 主管 Captain 领班 Room Attendant 客房服务员Maid 清洁员 Waiter/Waitress 餐厅男/女服务员 Operator 总机话务员 Bellboy 行李生 Receptionist 总台接待员 lobby 大堂． front desk 总台 cashiers 结账处 concierge/bell service 行李组 lift/elevator 电梯 ticket service 票务服务 FB Reservation 宴会预订 restaurant 餐厅 conference room/meeting room 会议室 parking lot 停车场 basement parking lot 地下停车场 toilet/washing room/lavatory 卫生间 deluxe floor 豪华楼层 executive floor 商务楼层 二、Daily Expressions 日常用语 (一)、Greeting and Parting 问候与告别 1、Good morning(afternoon, evening), sir(madam). 早上(下午、晚上)好，先生(夫人)。 2、How do you do? 您好!(初次见面) How do you do? Nice/ Glad to meet you. 您好!(回答)很高兴见到您。 3、How are you? Fine, thanks, and you? 您好吗? 好，谢谢，您呢? 4、Welcome to our hotel (restaurant). 欢迎到我们酒店(餐厅)来。 5、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。 7、Have a good time! 祝您过得愉快！ 8、Have a good evening/weekend! 祝您晚上过得愉快／祝您周末过得愉快! 9、See you later. 等会儿见。 10、Good night. 晚安。 11、See you tomorrow. 明天见。 12、Goodbye and thank you for coming. 再见，谢谢您光临。 13、Goodbye and hope to see you again. 再见，希望再见到您。 14、Have a nice trip. 一路平安。 15、Have a pleasant journey. 祝您旅途愉快。 16、Have a nice day. 祝您今天过好。 17、Good luck. 祝您好运。 (二)、Telephone Expressions 电话用语 1、Good morning, Hotel. /This is…Can I help you? 您好，酒店／这里是……。需要帮忙吗? 2、Sorry, Ive dialed the wrong number. 对不起，我拨错号了。 3、Sorry, you have dialed the wrong number, Ill extend you to… 对不起，您拨错号码了，让我帮您转到…… 4、Who are you looking for? /Where are you transferring for? 您找哪位?／您要转哪里?