人力资源在企业中的四个角色专用课件.ppt

* Human Resources 4 Quadrants 人力资源在企业中的四个角色 着重于未来及战略 着重于日常工作 系统/流程 人 战略伙伴 变革管理领导者 服务供给者 雇员代言人 Service Provider服务供给者: Delivers administrative services提供行政服务 Builds an appropriate infrastructure to provide services. 建立适当的基础机构提供服务 Is knowledgeable enough to fully answer employees’ questions. 有足够的相关知识/经验来解答员工的问题 Responds promptly to employees requests. 及时回应员工的要求 Follows through on customer service commitments made to employees. 贯彻执行向员工提供周到服务的承诺 Provides easy, open access to HR services. 使员工能通过简便、公开的途径得到人力资源服务 Completes necessary legal and corporate requirements 完成必需的法律及公司需求 Employee Advocate雇员代言人: Ensures employees are treated fairly and are equipped to contribute to company success.确保雇员得到公平对待并拥有适当的技能为公司取得成功作出贡献 Develops progress/policies to ensure fairness and business success. 制定计划/政策以确保公平的环境和业务的成功 Understands and addresses employee interests and concerns. 了解并关注雇员的兴趣和顾虑 Acts as listening ear to employees. 扮演雇员的倾听者 Balances employee needs with business issues. 平衡雇员需求与业务发展 Provides an employee perspective on key organizational changes. 反映员工对于关键的组织变革的观点 Offers open and honest communication. 提供开诚布公的沟通 Ensures compliance with local requirements. 确保遵守当地要求 Implements programs in ways that maximize employee acceptance. 以最易被雇员接受的方式贯彻各项计划 Improves HR programs in response to feedback. 针对来自雇员的反馈不断改进人力资源计划 Change Agent变革管理领导者: Helps manage people change on a daily basis to improve business results协助日常的人员管理及变革管理以提高公司业绩 Identifies improvement to Organizational Health 不断改善公司组织结构 Clearly communicates reasons behind business and organizational changes. 明确地向员工沟通关于业务及组织变革背后的原因 Provides and champions leading edge ideas. 提供并支持变革前沿的观念 Understands the objectives of the business. 了解公司的业务目标 Provides leadership in managing the change. 领导变革管理 Helps build a work force that adapts well to change. 帮助建立能适应变化的员工基础 Helps management make tough HR decisions. 帮助管理层作出艰难的人力资源决