商务沟通技巧 charpter 学习指导书.pptVIP

Chapter Seven Non-verbal Skills i. The Significant Role of Non-verbal Communication ii. Non-Verbal Delivery Skills iii. Non-Verbal Listening Skills Business Communication Fundamentals Speech is silver; silence is golden. What you do speaks so loudly that I cannot hear what you say. ---R. W. Emerson 65% to 90% of what you communicate is nonverbal. There’s language in her eyes, her cheek, her lip. Nay, her foot speaks. ---W. Shakespeare Those who know do not talk. Those who talk do not know.