ISE UC Berkeley School of Information伊伯克利大学信息学院.pptVIP

What is (a) service? The information and service economy August 29 2007 Bob Glushko and Anno Saxenian Outline Residuals and other conceptual confusions Tangible v. intangible goods v. service Service as a relationship What is the link between information and the service economy? What is (a) service? Services as a residual category Service sector as a residual 1992 SIC-based service sector, US census Finance, Insurance, Real Estate Industries (FIRE) Retail Trade Services (e.g. health care, hotels, schools, etc.) Transportation, communications, and utilities Wholesale trade Service