Night Audit Brands Delmar Cengage Learning夜审品牌德尔玛圣智学习.pptVIP

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Night Audit Brands Delmar Cengage Learning夜审品牌德尔玛圣智学习.ppt

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Night Audit Brands Delmar Cengage Learning夜审品牌德尔玛圣智学习

Summary Slide Night Audit Night Audit Duties Date Roll Night Audit Deployment Night Audit Reports Diagram–Room/Tax Posting Diagram–Outlet/Ancillary Posting Diagram–Shift Closing Hotel Performance Report Diagram–Performance Report Part 1 Diagram–Performance Report Part 2 Ancillary Night Audit Duties Internet Exercise Night Audit The night audit department of the front office is defined as the team that assumes the role of reconciling a hotel’s daily activities and transactions. This department compiles a series of reports and data into a report called the night audit report for management review. Night Audit Duties Generate the summary and statistical data compiled into the night audit report. Verify daily hotel transactions. Assume responsibility for certain front office functions, such as front desk and PBX. In many cases, the leader of the night audit team will serve as the Manager On Duty (MOD) in the absence of senior management. Date Roll Hotels must designate a certain point in the night, called the date roll, to establish a change in date The date roll must occur prior to the earliest departures to ensure that all applicable charges are posted in the guest ledger. It is not unusual for the date to roll between 2 and 4 A.M. Night Audit Deployment The night audit team will vary in makeup and composition depending on the hotel. Generally, the night audit team will consist of: Night audit manager Two to five auditors (depending on the size of the hotel and the number of ancillary operations) One or two food/beverage auditors (depending on the number of outlets) Night Audit Reports The night audit team’s primary responsibility is to verify the posting of charges within the guest ledger. This is done by a series of reports. Each report generated by night audit is verified and documented to ensure accuracy. Why are these reports so important? Night Audit Reports The night audit reports vary by hotel, but they often include: Room rate posting report Outlet/ancil