Performance contracts in Kenya肯尼亚的绩效合同.pptVIP

PERFORMANCE CONTRACTS IN KENYA RESTORING AND BUILDING TRUST IN GOVERNMENT THROUGH INNOVATIONS TO PROMOTE QUALITY OF PUBLIC SERVICE PRESENTATION BY Ambassador Francis Muthaura, Secretary to the Cabinet and Head of Public Service Office of the President KENYA 6/25/2007 * Performance Contracts in Kenya quality of an effective government cannot be lower than that of its clients → the citizens and the public at large. Government therefore, in 2003, introduced performance agreements ↓ management tools to create accountability to the public for targeted results 6/25/2007 * Performance Contracts in Kenya Performance Contracts expanded from a pilot group of 16 commercial public enterprises in 2004, to eventually cover the entire public service in Kenya, comprising the following institutions: 38 Ministries and Accounting Departments 130 Public Enterprise 175 Local Authorities (ie municipalities, local, county, and urban councils) 6/25/2007 * Performance Contracts in Kenya Extension of Performance Contracts to local authorities has ensured inclusion of grass root level communities in ensuring achievement of Kenya’s Vision 2030. The initiative has turned out to be a powerful tool in restoring and building trust in a Government that the public had almost lost hope in. 6/25/2007 * Innovations This entailed systematic demystifying of government and the process of governance, through creation of synergies in the relationship with citizens by involving and empowering the public to demand accountability from all holders of public office through a series of innovations: 6/25/2007 * Innovations… These innovations focus on the following key areas; Performance quality of service; Involvement of service consumers; Evaluation of quality of service delivery; and Ranking of institutions by excellence in performanc