Presenting LibQual Results for Action表现为动作量结果.pptVIP

Margaret Martin Gardiner Assessment Librarian The University of Western Ontario LibQUAL+2007 Canada 25 October 2007 Presentation Action Gap 2004: Presentation to Action What was missing in order to achieve action expected by users? Setting the results within the context of the Libraries strategic and annual planning and the university’s strategic directions Persuading library leaders and staff to engage in discussions leading to actions that are in direct response to what our users are telling us Including a continuing role for the Assessment Committee in support of action Tell a compelling story Concentrate on what the audience needs to know: the most significant and relevant issues Provide some interpretation of the results Do not become side-tracked by side issues Engage those present to consider next steps All recommendations of the Assessment Committee’s paper Impressionistic Overview of Major Themes are in process of being acted on, and this happened in advance of the Leader’s meeting to gain approval/acceptance of the paper Assessment Committee members invited by heads of libraries/departments to share in presentation of results to staff Assessment Librarian asked to prepare more detailed data analysis and lists of comments and summaries by major themes for use in presentation to University partners, administrators, and student groups Library as Place Meetings arranged with university administrators and partners to discuss joint actions and support needed Meetings arranged with student groups for more input on major issues Individual library heads are reviewing space issues for a joint report of space needs within the context of the current strategic directions to be presented to the University administration for budget consideration Hours of Opening Some tweaking of hours to extend when and where needed has been implemented Western Libraries investigating eventual possibility of providing late night hours during academic term in one library Web Site D