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Service und Kundenorientierung britischer英国的客户服务和
Sonja Haerkoenen, Cardiff University The European Perspective:Libraries and Librarianship in Germany Sonja Haerkoenen Cardiff University Overview German National Library System National, Regional, Subject Academic Libraries Professional Structure Professional Associations Libraries in Cooperation Current Issues and Developments More Information The German National Library Deutsche Nationalbibliothek, formerly Die Deutsche Bücherei – Leipzig Die Deutsche Bibliothek - Frankfurt Das Deutsche Musikarchiv – Berlin + regional and state libraries + central subject libraries + academic libraries w
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