The Balanced Scorecard American Society for Quality平衡计分卡美国社会.pptVIP

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The Balanced Scorecard American Society for Quality平衡计分卡美国社会.ppt

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The Balanced Scorecard American Society for Quality平衡计分卡美国社会

* ASQ Vermont Section * Alignment Five key principles: Mobilize change through executive leadership Translate strategy into operational terms Align the organization to the strategy Motivate to make strategy everyone’s job Govern to make strategy a continual process Four archetypal value propositions Best total cost (consistent, timely and low cost) Product leadership (expand performance boundaries) Customer solutions (custom products/services, know-how) System platform (platform defines the industry standard) * ASQ Vermont Section * Two Faces of Alignment “Social” side Communication and teamwork Understand and support changes needed to pursue agreed-upon strategy “Technical” side Integration of diverse operations Apply six sigma, TQM etc. Cascade strategy to align processes * ASQ Vermont Section * BSC in execution Pateman, Andrew, Business Performance Management, December 2008 * ASQ Vermont Section * 10 Golden Rules for Implementing a BSC Roest, Pim, Information Management and Computer Security, V 5 No 5, 1997 There are no standard solutions: all business differ Top management support is essential Strategy is the starting point Limited and balanced number of objectives and measures No in-depth analyses up front, but refine and learn by doing Take a bottom-up and top-down approach It is not a systems issue, but systems are an issue Consider delivery systems at the start Consider the effect of performance indicators on behavior Not all measures can be quantified * ASQ Vermont Section * Building a BSC with SWOT BSC measures strategic alignment and success, but does not decide or design strategy BSC defines “whats” for QFD in a strategic planning exercise, but does not provide guidance on the “hows” required for strategic management. * ASQ Vermont Section * Example of SWOT Incorporating BSC perspectives Source: Lee, SF and Andrew Sai On Ko, Managerial Auditing Journal, 15/1/2 2000 Analysis Techniques Compared * Tan, B L Development of an e-Business Selection Fram