The Mission of Information Systems University of 信息系统的任务大学.pptVIP

The Mission of Information Systems Early days: “paperwork factories” to pay employees, bill customers, ship products etc. Objectives of information systems defined by productivity measures Later = MIS era: produced reports for “management by exception” for all levels of management Today = Improve the performance of people in organizations through the use of information technology Improving organizational performance is accomplished by the people and groups that comprise the organization One resource for this improvement is IT The Mission of Information Systems The mission is to improve the performance of people in organizations through the use of information technology A Simple Model (Fig. 1-2) In the early days of Information Systems, the ‘translation’ between IT and users was performed almost entirely by systems analysts Systems Professionals Bridging the Technology Gap (Fig. 1-3) Over the last 50 years technology has become increasingly complex and powerful Users have become increasingly sophisticated Information systems are now viewed as ‘products’ and users have become ‘customers’ More specialization is required of systems professionals to bridge this wider gap Users Bridging the Technology Gap (Fig. 1-4) Technology has become sophisticated enough to be used by many employees and consumers Today, some of the technology is truly user-friendly, and some applications such as Web page development, database mining and spreadsheet manipulation, are handled by non-IT staff Transaction systems, however, are still ‘developed’ by professional developers, either inside or outside the firm Why talk about the ‘Technology Gap’? The main point of this discussion is that technology is getting more complex, applications are becoming more sophisticated, and users are participating more heavily in the development of applications The net result is that management of the process is becoming more complex and difficult as its importance increases A Framework for IS Ma