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* * * * * * * * * * * * Creating the NOW Attitude “Our Iceberg is Melting” Model Prepared by: James J. Messina, Ph.D. Handling the Unexpected “Our Iceberg is Melting” model Importance of sense of urgency Ways to instill the sense of urgency Obstacles of complacency “Our Iceberg Is Melting” A story about an iceberg colony whose future is uncertain “Our Iceberg Is Melting” Fred finds problem and needs to instill sense of urgency “Our Iceberg Is Melting” Fred needs to inform colony of potential problem and possible solutions “Our Iceberg Is Melting” Fred seeks help of others to overcome complacency of the group NoNo The 80-20 Principle 20 % Doers vs. 80 % Non-doers (NoNo) Doers Responsible for the survival of life Must always face negative criticisms of non-doers Non-doers (NoNo) Complacent, comfortable stubborn Usually the ones to point the finger of blame first – “Why me?”, “It’s not fair.” or “It won’t work.” Need to move more people into the Doers Major Obstacles of Complacency The absence of a major crisis Too many visible resources Low standards of performance Organizational structure that focuses employees on narrow functional goals Internal measurements that focus on the wrong performance indexes More Major Obstacles of Complacency Lack of sufficient performance feedback from external sources Kill the messenger culture Human nature of denial Too much happy talk from upper management Instilling the Sense of Urgency How do YOU put the wheel in motion? How do YOU get the NOW attitude? YOU MUST DISRUPT THE STATUS QUO MENTALITY How to disrupt the Status Quo Create a Crisis Eliminate examples of excess Set revenue, productivity customer satisfaction so high that they can not be meet by present business practice Increase department’s responsibility for overall business performance Send more data about customer satisfaction to employees More on: How to disrupt the Status Quo Insist on confronting unsatisfied relationships immedi