UserCentred Design Task Analysis TUe以用户为中心的设计任务分析图.pptVIP

User-Centred Design:Task Analysis(lecture-5) Prof. Dr. Matthias Rauterberg Faculty Industrial Design Technical University of Eindhoven g.w.m.rauterberg@tue.nl Overview over this lecture Why history of Task Analysis? Task Analysis: Why is it important? Task Analysis ? Task Analysis What is a Task? Task Analysis Methods: Which to use? Hierarchical Task Analysis (HTA) Comments to these lecture notes: All slides for this lecture about task analysis are not as HTML files available. If you contact me and ask for these files, I will send you a hardcopy of all slides [don’t forget your postal address] All other slides of this lecture notes are not in the hardcopy included. Reference: B. Kirwan L.K. Ainsworth (1992) A Guide to Task Analysis. Taylor Francis The Basic Triangle: T-U-S user-oriented requirement analysis know the user describe the context of use analyse the user‘s tasks decide for user-system function allocation The Task-Subtask Relationship What is the scope of the whole task? This question is for any task relevant. How many subtasks are relevant to describe all important steps? This question is especially important for continuous task solving processes. If the task consists of discrete operations on the lowest level, this questions turns into “what is the appropriate level of abstraction?”. Exercise: Try to find out, why there are six subtasks to describe the preparation of Ravioli? Exercise: ATM scenario (1) The task “withdraw cash using a card” can be described in a structured diagram and/or in a table format. The table format allows the notation of additional information. Exercise: ATM scenario (2) The textual notation describes the linear task solving process over time. The scope of the task description was enlarged and additional subtasks were included. ISO Definition of Quality of Use The ISO 9241 standard defines three components of quality of use applicable to the design of user interfaces: EffectivenessDoes the product do what the users require?