服务管理：运作、战略与信息技术原书第7版教学课件ppt作者美）詹姆斯A菲茨西蒙斯JamesAFitzChap016课件.pptVIP

Capacity Planning and Queuing Models Learning Objectives Discuss the strategic role of capacity planning. Describe a queuing model using A/B/C notation. Use queuing models to calculate system performance measures. Describe the relationships between queuing system characteristics. Use queuing models and various decision criteria for capacity planning. Capacity Planning Challenges Inability to create a steady flow of demand to fully utilize capacity Idle capacity always a reality for services. Customer arrivals fluctuate and service demands also vary. Customers are participants in the servic