组织与管理简介-jen.ppt

* Exhibit 18-10 provides some suggestions for internal benchmarking. * * * Operation Excellence 營收、獲利：每三年成長一倍 ROA ≧10％ ROE ≧ 20% Debt Ratio ≦ 50% CCC (Cash Conversion Cycle) ≦ 30天 討論：BU: ROIC (Investment Capital) ≧ 20% * 平衡計分卡: Balanced Scorecard, by Kaplan, R. S. BSC Is a measurement tool that uses goals set by managers in four areas to measure a company’s performance: Financial Customer Internal processes People/innovation/growth assets 傳統財務會計模式只重短期財會指標 討論：杜教授改期中考卷，十五世紀威尼斯商人， 　　　Grove 的早餐工廠，生命中同時拋接的五個球。 * BSC * * Information Controls As a tool to help managers control other organizational activities. e.g., ERP, RFID. Management Information Systems (MIS): A system used to provide management with needed information on a regular basis. EDP, DSS, ES, AI. 成績預警系統 * Benchmarking of Best Practices Benchmarking - the search for the best practices among competitors or non-competitors that lead to their superior performance. Benchmark - the standard of excellence to measure and compare against. * Suggestions for Internal Benchmarking * 18.5 Contemporary Issues in Control Cross-Cultural Issues The use of technology to increase direct corporate control of local operations Legal constraints on corrective actions in foreign countries Difficulty with the comparability of data collected from operations in different countries. 討論：外商公司360度績效考核 * Workplace Concerns Workplace privacy versus workplace monitoring: E-mail, telephone, computer, and Internet usage Productivity, harassment, security, confidentiality, intellectual property protection. e.g., 高層涉嫌內線交易、集體收賄，機密外洩（轉寄公司策略，設計圖，介面外流），帶槍投靠競爭對手，工研院 Top 5, 電子監控系統，凡走過必留痕！預防，控告，偵辦中，和解。 Employee theft The unauthorized taking of company property by employees for their personal use. Workplace violence Anger, rage, and violence in the workplace is affecting employee productivity. e.g., Road rage. * Types of Workplace Monitoring by Employers * Control Measures for Employee Theft or Fraud * W