management,10e(robbins).docVIP

Management, 10e (Robbins) Chapter 15 Motivating Employees 1) Motivation is a result of an interaction between a person and a situation. Answer: TRUE Diff: 1 Page Ref: 341 Topic: What Is Motivation? 2) The three key elements in the definition of motivation are energy, direction, and achievement. Answer: FALSE Diff: 3 Page Ref: 341 Topic: What Is Motivation? 3) High levels of effort dont necessarily lead to favorable job performance unless the effort is channeled in a direction that benefits the organization. Answer: TRUE Diff: 1 Page Ref: 341 Topic: What Is Motivation? 4) The best-known theory of motivation is probably McGregors Theories X and Y. Answer: FALSE Diff: 1 Page Ref: 342 Topic: Early Theories of Motivation 5) Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next is activated. Answer: TRUE Diff: 2 Page Ref: 342 Topic: Early Theories of Motivation 6) Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next is activated and that once a need is substantially satisfied, the next need becomes dominant. Answer: TRUE Diff: 2 Page Ref: 342 Topic: Early Theories of Motivation 7) Lower-order needs are satisfied internally while higher-order needs are predominantly satisfied externally. Answer: FALSE Diff: 2 Page Ref: 342 Topic: Early Theories of Motivation 8) According to Herzberg, the factors that led to job satisfaction were separate and distinct from those that led to job dissatisfaction. Answer: TRUE Diff: 2 Page Ref: 343 Topic: Early Theories of Motivation 9) The two-factor theory is also called Theory X and Theory Y. Answer: FALSE Diff: 1 Page Ref: 342-343 Topic: Early Theories of Motivation 10) Based on McClellands three-needs theory, high achievers perform best when the odds are against them. Answer: FALSE Diff: 2 Page Ref: 344 Topic: Contemporary Theories of Motivation 11) The