partivhiddencostsandhiddernperformance.docVIP

PART IV HIDDEN COSTS AND HIDDERN PERFORMANCE OF METATHEATRE DYSFUNCTIONS Chapter 4 Definitions and Examples Here we collect together definitions developed thus far, and a few more we will need on our journey to make links between Metatheatre and hidden costs and untapped revenues. When characters are absent injured (physically or mentally), with turn over of characters, and when stage performances lack rehearsal and equipment, then the Metatheatre results in low productivity, and worse products and services. In addition, customers and investors get a confused image of what the organization is all about. These are the Hidden Costs and Unfulfilled Revenue areas of SEAM; these are symptoms of deeper root causes: Absent characters in the performance cause other characters to assume rules; thereby their own work is not done, ore there is a ripple effect as still others are pulled off their jobs to do the work of those pulled away to rill in for someone who is absent. This in turn, can result in lower productivity, wasted resources, as people less skilled to do a job try to make do. It can mean moving higher paid cast members over to do work that can be down by less paid people. Injured workers, either physically, or ones who are stressed and abused, will not be able to sustain professional work performances for too long. Turnover of characters means you have to spend money training replacements; there is less productivity during the learning curve. Low quality products and services can have a myriad of root cause effects. Low Productivity can mean any of the SEPTET elements is not being attended to. Table 3: Combining SEAM with SEPTET SEAM plus SEPTET Work Organization/Frames Working Conditions/Themes 3Cs/Dialogs Training/Characters Timing/Rhythms Strategic/Plots Socio-Economic Spectacles of concentrated and diffuse Metatheatre performance: costs and revenues 4.1 Definitions of Metatheatre terms Metatheatre - a multiplicity of theatres (formal, infor