universityinformationtechnologyservices.docVIP

UNIVERSITY INFORMATION TECHNOLOGY SERVICES IUPUI USER SATISFACTION SURVEY MASTER 2009 Welcome to the Information Technology User Satisfaction Survey 2009 To open the survey, please enter your Survey ID and Password in the boxes below and click on the Login button. If you have any problems accessing the survey, please e-mail csr@ or call 1-888-226-9234. What it’s about-- This survey of IUPUI faculty, staff and students is being conducted to assess and improve the services that UITS offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Your considered evaluation of our services is even more important because of the continuing reduction in funding for UITS and its services by the State. Please be assured that your answers are confidential and no individual’s answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will in no way affect your standing with the university. If you need to exit the survey before finishing, you can return at a later time. When you return, use the Continue button to review your previous answers and return to where you exited. You may also view a PDF of the complete survey questionnaire or print this screen. If you have any questions or concerns about the study, please e-mail csr@. On to the survey— If you have read this form and agree to take part in this survey, please click the “Proceed to the survey” button. 1. Proceed to the survey 2. I do not wish to participate Print this page Please answer each question as completely as possible by selecting your answers in the circle or box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at a