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Using resource-based view theory to assess the value of ERP commercial-packages in SMEs.pdf

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Computers in Industry 73 (2015) 105–116 Contents lists available at ScienceDirect Computers in Industry journal homepage: /locate/compind Using resource-based view theory to assess the value of ERP commercial-packages in SMEs Pedro Ruivo*, Tiago Oliveira, Miguel Neto NOVA IMS, Universidade Nova de Lisboa, Campus de Campolide, 1070-312 Lisboa, Portugal ARTICLE INFO Article history: Received 12 March 2015 Received in revised form 26 May 2015 Accepted 3 June 2015 Available online 2 September 2015 Keywords: ERP SME Resource-based view ERP value Commercial-package ABSTRACT This study explores the enterprise resource planning (ERP) variations in value on small and medium enterprises (SMEs) across four commercial-packages (Microsoft NAV, SAP All-in-one, ORACLE JDE, and SAGE X3). Grounded on the resource-based view (RBV) theory of the ?rm, we assess a research model linking three determinants; ERP use, collaboration, and analytics to explain the ERP value in three effects (individual productivity, management control, and customer satisfaction). Using a survey data set of 883 ?rms across European SMEs we test the theoretical model through structural equation modelling. This study provides empirical evidence on how European SMEs ?nd value from the top four commercialpackaged ERPs. Whereas for Dynamics and ORACLE the most important factor is analytics system capability, for SAP and SAGE it is greater collaboration system capability. Furthermore, for SAP and ORACLE greater ERP use is perceived as an important factor, but not for Dynamics and SAGE. In addition, the study ?nds that both collaboration and analytics capabilities are the greatest differentiators to ERP value, which is consistent with the RBV. The ?nding provide guidance to business implementation strategies and to software development. The limitations and future work of the study are noted. ? 2015 Published by Elsevier B.V. 1. Introduction Today’s economy is forcing many enterprises to change in order to survive. To