同理与晤谈沟通技巧训练.ppt

同理與溝通 溝通：你，用對方法了嗎？Clip-Door Outline 生活中的「同理心」 理解他人的發展~一個小階段 同理心的矛盾 同理心與溝通 從非語言表達看同理心 回饋與練習 一起來思考 生活中的「同理心」 同理心 溝通 有哪些職業或身分與同理心有關 溝通中看同理心運用 同理心 同理心概念 孔子： 「己所不欲，勿施於人。」 「推己及人。」 同理心(empathy)的定義 To perceive the internal frame of reference of another with accuracy and with the emotional components and meanings which pertain thereto as if one were the person, but without ever losing the as if condition. Thus, it means to sense the hurt or the pleasure of another as he senses it and to perceive the causes thereof as he perceives them, but without ever losing the recognition that it is as if