Hotel Industry.pptVIP

商英二班 邹明珠 The type of hotel The development of situation in hotel industry Keys to Deliering Good Service Top 10 Hotel Groups in the World The type of hotel The Five Stars Hotel The Four Stars Hotel The Three Stars Hotel The Two Stars Hotel A Star Hotel The Five Stars Hotel This is the highest level of tourism hotel. In addition to the equipment is very luxurious, the room and service both have luxurious facilities. A variety of restaurants, large-scale banquet hall, conference hall and so on.There is the center of social,meeting, entertainment, shopping. The Four Stars Hotel There have luxurious facilities, a high level comprehensive service facilities.Guests can not only get high material enjoyment, but also can get a good mental enjoyment The Three Stars Hotel Not only providing board and lodging (食宿）, and meeting room, bar, coffee shop, beauty salon(美容沙龙）, and other comprehensive services ,but also the price is relatively cheap .So there is the most popular in the world. The Two Stars Hotel There have guest rooms, restaurants and other basic equipment .The quality of service is better .Belong to the general class of travel. A Star Hotel Equipment is simple and guests can meet the most simple travel need . The development of situation in hotel industry The important role of cultural in the hotel . Stafves continuously improve their level of professionalism in the hotel industry. Group and brand of the hotel industry. Highlighted the role of capital markets in the hotel industry. Promoting the hotel facilities and equipment. Green system built in the hotel industry. Keys to Deliering Good Service Don’t forget who you are. Encourage every employee to act like a manager. Handle moments of truth correct ! Hire good people and keep them happy. Respond in a timely manner. Top 10 Hotel Groups in the World IHG(InterContinenal Hotels Group) 洲际酒店集团 Wyndham Hotel Group 温德姆酒店集团 Hilton Hotel Group