〈经典精品〉[国外经济类书籍大全].McGraw.Hill.-.Briefcase.Books.-.Six.Sigma.Managers.20s.pdf

Knowledge is power. —Francis Bacon (1561-1626) Do you know, do you really know, what’s going on in yourorganization? The assertion that knowledge is power rings as true today as it did four centuries ago. In any industry, organ- ization, or daily process, when you don’t know what you don’t know, it’s going to cost you. For too many organizations the costs (often hidden) of defects and waste in the way they oper- ate are huge. Having processes in which errors occasionally occur may not seem such a big deal. But when you consider how many errors may be lurking in company-wide processes, the mone