酒店前台应掌握的知识.docVIP

酒店前台接待英语用语? 一、预订服务? Good?morning.?This?is?Room?reservation.?May?I?help?you???早上好，客房预订处，我能为您做什么？? What?kind?of?room?would?you?like?to?reserve???您想订哪种类型的房间?? A?single?room?or?a?double?room????要单人间还是双人房间？? For?which?dates?do?you?want?to?book?the?rooms???您想订哪几天的房间呢？? What?time?will?you?be?arriving???您将在何时到达？? May?I?know?your?name????您能告诉我您的名字吗？? How?long?will?you?be?staying???您将要住多久？? I’d?like?to?confirm?your?reservation.?我要确认一下您的预订。? I’ll?check?the?room?availability.?我查查客房预订情况。? You?should?pay?a?deposit?of?US$1000?beforehand?.?您应预期付1000美元的定金。? There?is?a?10?per?cent?discount?.?10%的折扣。??? 二、接待服务? What?kind?of?room?would?you?be?prefer??您要什么样的房间？? Have?you?got?a?booking??您预订了吗？? A?single?room?or?a?double?room??要单人间还是双人房间？? A?double?room?costs?368?Yuan?per?night?.??双人房的房价是每晚368元。?Breakfast?is?also?included.?早餐也包括在内。? May?I?see?your?passport???我能看一下您的护照吗？? Could?you?fill?in?this?form,?please???请您填一下这张登记表好吗？? This?is?your?room?card?and?room?key??这是您的房卡和房间钥匙。? Could?you?sign?your?name,?please? 请您签一下名，好吗？? If?you?leave?after?6:00?p.m?,?you’ll?have?to?pay?the?full?account.?晚上六点以后退房,按全天收费计算.? You’ll?have?to?register?individually,?please.?请你们分开登记。? How?would?you?like?to?pay?,?sir?,?in?cash?or?by?credit?card???先生，请问您是用现金付款还是用信用卡付账？? I?feel?terribly?sorry?.?this?is?the?busiest?season?and?all?kinds?of?rooms?are?fully?booked.? 非常抱歉，这个季节人多，各种房间都订满了。? Do?you?know?which?unit?is?responsible?for?the?reception??您知道您是由哪个单位负责接待的吗？? Could?you?keep?your?room?key?until?you?check?out???请您在住宿期间自己保管钥匙，直到结帐离开。??? 三、收银服务? Here?is?your?bill?.?It’s?2000?Yuan?in?all.?这是您的账单。总共2000元。? How?would?you?like?to?pay?,?sir?,?in?cash?or?by?credit?card???先生，请问您是用现金付款还是用信用卡付账？?Please?check?it?and?sign?here.?请核对一下，在这里签个字。? I?will?write?out?a?receipt?for?you?.?我给您开一张收据。? May?I?check?the?details?for?you?,?please??我能为您核对账单上的详细内容吗？? Do?you?have?any?charges?for?this?morning??您今天是否挂帐用酒店的服务?? We’ll?have?to?charge?you?$10?extra.?我们要向您额外收10美元。? ?Did?you?make?any?phone?calls?from?room,?sir??先生，您从房间打过电话吗？? ?Excuse?me?,?sir?,