Results-of-2015-Customer-Evaluation-of-Electronic-Distributors.pdfVIP

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Results-of-2015-Customer-Evaluation-of-Electronic-Distributors.pdf

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Results-of-2015-Customer-Evaluation-of-Electronic-Distributors

Bishop Associates 2015 Customer Evaluation of Electronic Distributors Presented at EDS May, 2015 1 Demographics of Participants Type of Company OEM 33.7% Contract Manufacturer 44.5% Connector Manufacturer 2.7% Cable Assembler 10.0% Others 9.1% Total 100% Job Function of Participants Engineering 13.2% Purchasing 64.7% Operations 6.0% Sales Marketing 7.2% Other 8.9% Total 100.0% 2 1316 Participants Demographics Continued Region of the World North America 92.0% Europe 4.4% Asia 3.6% 100.0% Percentage of Connectors Purchased Through Distribution 90%+ 41.1% 76-90% 22.8% 51-75% 11.5% 26-50% 9.0% 10-25% 8.3% 10% 7.3% 3 Survey Questions ? What is your level of satisfaction with the distributor’s: ? Breadth of Product Offering ? Sales and Technical Support ? Ease of Doing Business ? On-Time Delivery Product Availability ? Usefulness of Website ? Price Competitiveness ? Which distributor do you prefer 4 Participant’s Could Select: ? Extremely Satisfied 6 ? Very Satisfied 5 ? Satisfied 4 ? Dissatisfied 3 ? Very Dissatisfied 2 ? Extremely Dissatisfied 1 ? Not Applicable 0 A score of 3.500, or above, indicates a degree of satisfaction. A score below 3.500 indicates a degree of dissatisfaction. 5 Distributors Included on Survey Questionnaire ? Arrow Electronics ? Avnet, Inc. ? Digi-Key Corporation ? Future Electronics ? Heilind Electronics ? Master Electronics ? Mouser Electronics ? Newark / Farnell ? PEI – Genesis ? Powell Electronics ? RS Components/ Allied Electronics ? TTI, Inc. 6 Industry Performance Average of All Responses Rank Question Score #Evaluations 1 On-Time delivery 4.660 9,781 2 Ease of doing business 4.633 10,084 3 Breadth of product line 4.565 10,317 4 Sales and technical support 4.477 9,564 5 Usefulness of website 4.301 8,702 6 Price competitiveness 4.258 9,859 Industry Average 4.521 58,307 7 Breadth of Product Offering Line Card Rank Company Score Evaluations 1 Heilind 4.953 1084 2 Digi-Key 4.843 1154 3 TTI 4.767 1005 4 Mouser 4.719 1098 5 Arrow 4.621