Rose Hudgins Eighth Edition PowerPoint Chapter 04.pptVIP

ATMs Less Costly to Set Up ($70,000-$80,000) and Operate (about 36% compared to a human teller per transaction) But Less Effective at Cross Selling, Less Personal Service, and More Vulnerable to Criminal Activity Decision to Install ATM: The Bank Examines the Present Value of the Stream of Cash Savings from the New ATM Machine 4-* Common Call Center Services Current Balance of Loan, Deposit or Investment Account Verification of Transactions Through Customer’s Account Amount of Interest Paid or Earned on Accounts How to Move Funds Among Accounts Fax or Downloadable Copies of Applications and Account Statements Details on Different Services Currently Available 4-* Services Provided Through the Internet Verify Real-Time Account Balance Move Funds Instantly Among Accounts Confirm Deposits Made, Checks Cleared and Online Transactions Have Taken Place View and Print Images of Checks Place Orders for New Checks Submit Applications for Loans and Credit Cards Carry Out On-Line Bill Paying 4-* The Internet and Customer Safety Especially Vulnerable to Fraud and Identity Theft Authentication Factors Something a Customer Knows Something a Customer Has Something a Customer is Move to Multi-Factor Authentication From Single Factor Authentication Today 4-* Quick Quiz What factors are often considered in evaluating possible sites for new branch offices? What laws and regulations affect the creation of new bank and thrift branches and the closing of existing branches? What services do ATMs provide? What are the main advantages and disadvantages of ATMs as a service provider? Should ATMs carry fees? 4-* * * * * * * * * * * * * * * * * * * * * McGraw-Hill/Irwin Bank Management and Financial Services, 7/e ? 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Bank Management and Financial Services, 7/e ? 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. McGraw-Hill/Irwin Bank Management and Financial Services, 7/e ? 2008 The McGraw-Hill Compa