图书馆绩效（续）-UniversityofIllinoisLibrary.ppt

* * * * Library Assessment:Libraries Enrich Lives Robert W. Fernekes, Ph.D. Associate Professor Zach S. Henderson Library Georgia Southern University Georgia 30460 United States 图书馆评估： 图书馆丰富生活 罗伯特 W. 福勒基斯博士 美国南佐治亚州30460 南佐治亚大学 扎克 S.亨德森图书馆 副教授 Introduction, Background Purpose导言,背景与目的 Concepts, Principles Terminology Review of the Literature The Role of Your Vision Mission Statements Putting It All Together 概念, 原则与术语 文献回顾 远景规划与任务的作用 整合 Library Assessment in Three Themes 图书馆评估三主题 Assessment Overview Assessment Practices Methods Developing and Using a Balanced Scorecard (BSC) 评估概况 评估实践与方法 开发和利用平衡计分卡 (BSC) Why Assess? Theme I: Assessment Overview Types of Evaluation For Planning For Improvement For Decision Making For Accountability For Value Worth Dudden (2007). Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards, p. 4-5 Broad Levels of Analysis Individual Service Organizational Societal Matthews (2007). The Evaluation and Measurement of Library Services, p.17. 评估类型 规划 改进 决策 价值 广泛的分析水平 个人层面 服务层面 组织层面 社会层面 为什么要评估？ General Evaluation Model 综合评估模型Matthews (2004). Measuring for Results: The Dimensions of Public Library Effectiveness, p. 2-3. Input Measures Process Measures Output Measures Outcomes 输入措施 处理措施 产出措施 成果 The Performance Spectrum 表现范围 Matthews (2007). The Evaluation and Measurement of Library Services, p.20. The Effective Library 图书馆绩效 Culture of Assessment: Organizational environment that facilitates evaluation Ongoing staff development: In measurement, evaluation assessment activities To improve staff capabilities for customer service, better outcomes for customers and improved service quality Values Rewards Results 文化评估： 有利评估的组织环境 正在进行的工作人员发展 测量，评价和评估活动 为了提高工作人员客户服务的能力以取得更好的客户服务结果并改善服务质量 价值观和奖励结果 组织效力模式(OE) 目标的实现模式 外部系统模式 内部处理模式 战略选区模式 The Effective Library (conti