LUSH supply chain.pdf

luSh FreSh haNdmade coSmeticS 584 Broadway, Suite 602 New york, Ny 10012 email: pr@luS tel: 1.866.644.5874 www.luS media kit North america “the whole point of luSh is that it should be fun for our customers and fun for us.” -Mark Constantine, LUSH’s Managing Director a l u S h l iF e we BelieVe... ...iN makiNG eFFectiVe productSFrom FreSh orGaNic* Fruit aNd VeGetaBleS, the FiNeSt eSSeNtial oilS aNd SaFe SyNtheticS. we BelieVe iN BuyiNG iNGredieNtS oNly From compaNieS that do Not coNduct or commiSSioN teStS oN aNimalS aNd iN teStiNG our productS oN humaNS. we iNVeNt our owN productS aNd FraGraNceS, we make them FreSh* By haNd uSiNG little or No preSerVatiVe or packaGiNG, uSiNG oNly VeGetariaN iNGredieNtS aNd tell you wheN they were made. we BelieVe iN happy people makiNG happy Soap, puttiNG our FaceS oN our productS aNd makiNG our mumS proud. we BelieVe iN loNG caNdlelit BathS, ShariNG ShowerS, maSSaGe, FilliNG the world with perFume aNd the riGht to make miStakeS, loSe eVerythiNG aNd Start aGaiN. we BelieVe our productS are Good Value, that we Should make a proFit aNd that the cuStomer iS alwayS riGht. *we alSo BelieVe wordS like “FreSh” aNd “orGaNic” haVe aN hoNeSt meaNiNG BeyoNd marketiNG. a FreSh Start LUSH is the ultimate beauty delicatessen. We consider ourselves a cosmetics grocer with our fresh, handmade, and inventive merchandise loaded with the finest natural ingredients; butchers’ blocks of soap; a myriad of colorful spheres (the original fizzing Bath Bombs) presented in-store like perfectly round apples; chilled fish counter-style cabinets displaying our unique Fresh Face Masks; prices by weight, greaseproof paper wrapping (if any wrapping at all) and best-before dates so it’s easy to see when your product was made, and by whom. “I’ve always loved the way fruits and vegetables are displayed in a grocery store,” says Mark Constantine, LUSH’s Managing Director who started the company in 1995, in Poole, Dorset, with