酒店前台接日常用语.doc

酒店前台接待日常用语 Part 1 Greetings 第一部分 问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分 帮助入住 Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us.. 这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。 Part 3 Providing Service During Staying 第三部分 居停期间提供服务 Regular Service常规服务 (1) Please wait a second. I’ll transfer it for you. . 请稍等一下。马上为你转接过去。 (2) Because so please be careful. 今天外面在下雨，地面很滑走路时请多加小心。 Internet Service网络服务 There is free broadband Internet access in every room , connector plug is on the desk. 写字台上有宽带插头，您可以随便使用。 (2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon. 对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。 (3) Ok, I’ll arrange a computer engineer to help you. 好的，我马上安排电脑员上去帮您。 About the Laundry关于洗衣 The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next da