SCComplete%ofCustomerorderPanel#C.docVIP

衡量指标的依据 Basis for Measurement  DATE \@ M/d/yy 4/24/17 -  PAGE 2 - 业务流程 Business Process 供应链管理 模块名称和序号 Panel Legend and Number履行客户订单的合格率-#7C On time and complete % -Panel #7C模块负责人 Panel owner 刘 伟 分流程描述 Sub-process description 从成品仓到最终客户的成品品种数量及准时交货的合格率 Fill Rate and OTD FPY from finished goods warehouse to the customers界限 Boundaries从收到确认的客户订单到正确履行客户的订单 From receipt of customer order to fulfill the order范围 Scope恒安集团 HengAn group起点 In收到确认的客户订单 Receipt of customer order终点 Out按订单所需品种数量准时交货 Fulfill the order on time with required skus and quantities.为何要进行评估 Reason for measurement缩短产品供应周期时间及按品种数量满足订单需求 Shorten the product supply cycle and satisfy the order with sku and quantity requests与结果指标的联系 Linkage to results通过缩短产品供应周期和准时按品种数量满足订单需求,提高服务质量，增加销售收入 Shorten the product supply cycle and satisfy the order with sku, quantity and delivery time requests, so as to improve the service quality and increase sales revenue衡量指标的定义 Measurement definitions满足客户订单准时交货率与品种数量满足率相乘 Multiplication of fill rate and OTD FPY衡量指标的计算 (公式) Measurement calculation (formula)履行客户订单的合格率=履行客户订单准时交货率*履行客户订单品种数量满足率 On time and complete %=OTD FPY % * Fill Rate % 收集数据的频率 Frequency of data collection每月10日之前 Monthly before 10th 数据来源 Data source恒安集团营业中心及附属公司、直属经营部（办事处） Business center of HengAn headquarters and subsidiaries, sales offices (Rep. Offices)基础状况 Baseline待定 TBD基础状况的 设立依据 Basis for baseline待定 TBD目标状况 Entitlement50% 目标状况的 设立依据 Basis for Entitlement按2002年销售计划制订的依据及TCT目标状况测算表 Refer to basis of 2002 sales plan and TCT entitlement estimation form 绩效考评图的 整合流程 Cockpit chart consolidation process每月更新，由模块负责人收集，交给销售分销CFT的评估专员 Update monthly, the panel owner is to collect the data and submit it to the measurement specialist of Sales Distribution CFT评估专员（吴连侨） Measurement Specialist (Wu Lian Qiao)签名: Sign.日期: Date:流程顾问(安飞力) Process Resultant (Philip E. Angino)签名: Sign.日期: Date:流程负责人(张汉来) Proce