FB JD7 FB 餐饮培训经理.docVIP

job overview职位概述 Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource. 负责管理酒店的培训职能，包括发展合格的部门后备培训师，建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用，并确保酒店拥有和任用高素质的人力资源。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： 展现真我：在与他人接触时真实自然、形象专业、积极乐观 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 Financial Returns / 财务回报： Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 与部门领导一起设计、制定和执行能够符合具体的部门要求的培训计划，确保培训课程方案的制定， 以及培训的有效性。 Attend departmental training session and critique performance 参加部门的培训课程，评估表现。 Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: ESPS, GSTS, achievement of budget, etc. 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。 Our people / 员工团队： Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效 Regularly communicates with staff and maintains good relations 定期与员工交流思想，保持良好的员工关系。 Guest Experience / 宾客体验： Take action to address these needs in order to exceed t