著名HP公司PPT模板.pptVIP

What is ITIL and Why Should I Care?;The big shifts in business;CIO vs. CEO Priority;Minimize risk: Ensure security and continuity of internal business operations, while minimizing exposure to external risk factors;Defining, Measuring and Assessing “Agility”;“A set of related components provided in support of one or more business processes. The service will comprise of a range of Configuration Item types, but will be perceived by the customer and users as a self-contained, single, coherent entity.”;What is an IT Service?;Either your Infrastructure determines your Service Level Or Your Service L