公 开 课[定稿].docVIP

概要： 通过学习饭店服务英语的具体内容、服务过程中酒店入住和退房服务内容以及对游客提出的要求妥善安排等一系列问题的处理，让学生了解英语国家的生活背景，逐步学会独立工作和和提高处理能力，运用视、听、说、练的方式，情景教学，由听、说、读、写等交际技能向语法等语言项目辐射，复习将来时。 关键词： check in , reservation , check out , an outside call , a completed form 教学内容 Unit Six Checking in at a hotel 教学目标 学习正确表达自己的要求，结合职高学生的专业特点，培养学生的实践能力，正确理解词组用法和句子，掌握主要句型。 教学重点 句型：would you like to …? ..show …to… May I …? Whenever you …, please… 教学过程 Watch VCD program, paying attention to the procedure of checking in . （看片子二遍，注意学习办理酒店入住使用的句型） Focused on some sentences, learn new words. (新单词引入，学习单词) receptionist reserve reservation a single room check out confirm a registration form rate a complete form the Front Desk service desk a room-to-roomcall the Front Desk dial Questions for the dialogue, find out the answer in the dialogue (看对话，找答案,) How many people does the tour group consist of ? How many rooms did the travel agency reserve for the tour group ? When will the tour group check out ? What is the rate of the room ? Will all the members of the tour group stay in rooms on the same floor ? What is the telephone number for the Front Desk ？ The teacher gives the answer to the class （教师给出答案，学生评定自己的理解，熟悉对话内容） 五．Learn the dialogue ,give an outline to students. (以提纲方式引入对话学习) A．Greeting Ms.Dong Receptionist Good morning. welcome to our hotel. ………. …….. Good morning. B. check in We are a tour group of 18people. …………………. I’ll check the reservation record. We reserved 6 rooms for three the day before yesterday. ………………………yes, we have a reservation record . Four rooms are for men, the rest are for women. ………. Your rooms are 501,502… The rate of the room is 120 yuan per room per night ,is that right ? ………………………………. Yes, that’s right. Here are the completed registration form. ……. …..May I see your ID card ? ……………… Here are the keys to the room.