新健康顾问培训课程.pptVIP

New Wellness Advisor Training Program;Copyright 2010 AMES United. All rights reserved. ;Copyright 2010 AMES United. All rights reserved. ;Copyright 2010 AMES United. All rights reserved. ;Copyright 2010 AMES United. All rights reserved. ;Copyright 2010 AMES United. All rights reserved. ; Customer Service Selling Skills 顾客服务销售技能;优质服务的三大主柱 3 Pillars of Service Excellence;谁是你的顾客 ？ Who Are Your Customers? ;对个人的利益 Benefits to ME;对公司的利益 Benefits to Our Company; ;服务准备 GEMS Preparation;服务由我开始 Service Begins with ME;优质服务是一种选择 Good Service is a Choice;环境卫生 卖场摆设 整洁的外表（个人） 良好的感觉（个人） 良好的展现（个人）;环境卫生;;;;良好的感觉 Feel Great;;良好的展现 Project Well;良好的展现 Project Well;良好的展现 Project Well;;展示服务; ;*;了解顾客--顾客类型;了解顾客--顾客类型;;特征及好处 Features vs. Benefits;好处 - 产品如何为顾客解决问题或满足需要 Benefits – How the product solves a problem for the customer or fulfills a need 产品或服务将如何解决顾客的问题？ How product or service solve a problem for the customer? 你的服务将如何满足顾客的需要？ How will your service fulfill customer’s need? 你的产品或服务将如何提高顾客的生活素质？ Will your service improve the customers life? ;Copyright 2010 AMES United. All rights reserved. ;Unspoken Objection隐秘性异议;Unspoken Objection 隐秘性异议; ;Copyight 2010 AMES United. All rights reserved. ;Copyright 2010 AMES United. All rights reserved. ;Copyright 2010 AMES United. All rights reserved. ;Prove 证实 Show feature and benefits, use 3rd party information 演示功能带来的利益，充分善用第三者故事 Check检查 (attempt to close) “How does it sound so far?” “你看如何呢？” ;;?动作演示法;?第三者的故事;?单刀直入法（直接促成法）;?限期限量法（有限度的供应）;?二者选一法;?数字分解法（化大数字为小）;?配角对应法;?抬出职们位比你高者;?肯定暗示法;?重新示范法;Step7:;Step8:;*;谢谢！ 祝大家成功！