ListeningandSpeaking同步训练.docVIP

Listening and Speaking 同步训练 1. Below in the left are listed some bad responses given by a customer service clerk. Find the polite and friendly alternative from the right column. Wrong Approach Polite and Friendly Alternative __c__ “I don’t know.” a. “Let me find the right person who can help you with …”__h__ “No.” b. “I will call you back, what is your telephone number.” __a__ “That’s not my job.” c. “I’ll find out.” __f__ “That’s not my fault.” d. “I’m sorry.” __e__ “You want it by when?” e. “I’ll try my best.” __d__ “Calm down.” f. “Let’s see what we can do about this.”