Good News Bad创新 News Letters to__ ss.pptVIP

Good News Bad News Letters;Good News Letters;General structure of good news message and neutral messages;Occasions of direct approach;Structure ;Dear Sirs We are writing for your latest catalogue and price list regarding your office furniture. We are in the business of sales of office equipment and facilities and, based in Busan, we have developed markets in Asia and Europe. You have been recommended to us by the Tops List, a trade journal, and we are interested in your products. As we would like to expand our operation, it is essential that our suppliers be both competitive in terms of price and reliable in quality. We’ll be interested in discussing terms with you after the final decision has been made, but can you let us know what discount you’d offer on bulk purchase in priority? Looking forward to hearing from you. Yours truly;Useful Expressions;3,贵公司曾向我们提供过大豆，现在烦请提供所附表格上列举的货物的报价。 4,我们对你方刊登在今天的《中国日报》上的广告很感兴趣。如能寄来样品并附上最低的休斯敦离岸价格，我们将不胜欣慰。 5,我们有意在本财政年度末购买2台索尼电视， 敬请贵方报出最优价格。 6,请您将最低青岛到岸价格报给本公司，同时将贵方所经营的目录提供给我方。 ;;Seller’s offer/quotation ;For closing;Now there is a letter needs polishing. ;;Suggested sample:;Bad News Letters;Bad-news Messages Unavoidable ;Indirect Approach to Bad-news Messages;General Structure of Bad-news Messages;Refusal to claim on the wetted rice;Begin with a buffer;Ways to buffer? Showing positive attitude, appreciation Showing sympathy and care Demonstrating understanding;We will not repair your heating system without charge because your guarantee expired eight months ago. We will be happy to repair your heating system. We are sorry that we cannot repair your heating system.;Explain why the refusal has to be made;Had we not gone through careful and thorough investigation, we wouldn’t have made such a decision.;To be avoided;State the refusal;;Close;Please tell us if you have this problem again. Should you have further problems, please write. We hope you will not be disappointed. 5. We hope you will keep on doing business with us.;Translatio